The Illinois Department of Financial and Professional Regulation (IDFPR) offered examples Tuesday to condominium associations and common interest community associations developing written complaint resolution policies for 2019.

“The sample complaint resolution policy and complaint forms are intended to assist associations in complying with the Illinois’ Condominium and Common Interest Community Ombudsperson Act’s requirements,” said IDFPR Secretary Bryan A. Schneider. “The department wants to empower associations, so they can function responsively and serve the interests of their owners, who now will have a clear roadmap for seeking to resolve disputes with their associations.”

The IDFPR’s Division of Real Estate published an Association Complaint Procedure and an Association Complaint Form. According to the Act (765 ILCS 615), many of Illinois condominium and common interest community associations must adopt written policies for resolving complaints by unit owners no later than Jan. 1, 2019.

The sample Association Complaint Procedure and sample Association Complaint Form may be found on and downloaded from the Ombudsperson’s website after opening the “Publications” tab.

The Condominium and Common Interest Community Ombudsperson is not responsible for enforcing any laws or regulations, including the regulation or registration of condominium and common interest community associations, according to the IDFPR. The sample procedure and complaint form represent one approach an association may take. Neither IDFPR nor the ombudsperson will review complaint policies or complaint forms adopted by associations and neither have the authority to compel associations to adopt written complaint resolution policies required by the Act.

For more information on IDFPR, please visit its website or follow it on Twitter and Facebook.