Visit our Professional Standards Toolkit page for new video updates from REALTORS® Sue Miller and Mike Oldenettel.

Oldenettel discusses how ethics complaints hearings work, and what you should expect if you are a claimant in such a hearing. Miller talks about the State of Illinois’ Ethics Citation Program, and how it can benefit you.

Future installments will include 2018 Illinois REALTORS® President Matt Difanis explaining how to respond to an ethics complaint, and REALTOR® Chris Read discussing the Ombudsman Program.