Illinois REALTORS® Ombudsman Program is here to help
Real estate transactions can be complex. For members of the public, it helps to have someone knowledgeable about real estate practices to answer basic questions or work to resolve minor disputes.
Sometimes a member is unable to resolve a dispute with another member. Illinois REALTORS® has a team of Ombudsmen who work with consumers and REALTORS® to resolve disputes.
How it works: Any member of the public or an association member who has a question about or dispute with a REALTOR® can get assistance. The case will be assigned to a specially trained Ombudsman who will work with a complainant to resolve the issue.
Since it was founded in 2013, the program has seen nearly three-fifths of complaints handled to the satisfaction of all parties involved.
The program does not offer legal advice, but Illinois REALTORS® representatives can offer guidance on next steps to take, resources for information and can act as an intermediary in some disputes. The program has been able to clean up numerous misunderstandings and/or communication issues since its inception.
How to file a complaint
Fill out the form below with contact information and an overview of the facts of your question or dispute.
Need more information?
Call Illinois REALTORS® at (217) 529-2600 from 9 a.m. to 4:30 p.m. Monday through Friday (Closed major holidays).